Terms of use

Protokol (the "Service") is an informational and organizational tool for following wellness programs — nutrition, training, supplements and blood work. By creating an account and using the Service you accept these terms.

1. Nature of the service

The Service provides educational information and organizational tools (journal, checklist, tracking, progress charts). It does not constitute medical advice, diagnosis or treatment and does not replace consulting a licensed physician. Generated recommendations are informational; decisions about your health are made together with a doctor.

2. Age

To use the Service you must be at least 18 years old.

3. User responsibility

You are solely responsible for decisions made on the basis of information in the Service. You must consult a doctor before using any substance or supplement. Some substances mentioned for educational purposes may be unapproved for human use in your jurisdiction — check your local legislation.

4. Accounts and subscriptions

Your account is personal and non-transferable. Subscriptions (when active) are purchased exclusively through protokol.help, and billing and cancellation conditions are shown at the time of purchase. Partner coaches and nutritionists are validated manually before their coach account is activated.

5. Right of withdrawal and refunds

You have the right to withdraw from the contract within 14 calendar days of payment, without giving any reason. Write to us at contact@protokol.help and we will refund the full amount paid, using the same payment method, within 14 days of receiving your request.

The personalised protocol delivered as a PDF is digital content. Under the law, if you expressly ask to receive it before the 14 days have passed and confirm that you understand the consequence, your right of withdrawal ends at the moment of delivery. The app asks for both confirmations separately, and until you give them the PDF stays locked and your right stays intact — you can read the protocol in the app in the meantime.

If you do not ask for immediate delivery, the PDF unlocks automatically after the 14 days, without you doing anything.

Withdrawal concerns the subscription contract. Commissions already paid to partners for that period are settled between us and the partner, with no effect on you.

6. Limitation of liability

The Service and its authors are not liable for the consequences of using the information provided. The Service is offered "as is", without warranties of any kind.

7. Changes

We may update these terms; the current version is published on this page. Continuing to use the Service means accepting the updated terms.

8. Contact

For any question about these terms: contact@protokol.help.

Informational document — to be reviewed by a lawyer before commercial launch.